Shipping and Deliveries
In most cases we aim to despatch your order the same day.
Depending on your time of order, we may dispatch the following working day.
Please see below table of representative costs. These may change from time to time and also depend on size and weight of products ordered.
Delivery Group 1
| Weight | Total | Price | |
|---|---|---|---|
| Royal Mail Tracked 48® | Up to 2kg order weight | Less than £100 order value | £8.39 inc. VAT |
| Royal Mail Tracked 48® | Up to 2kg order weight | More than £100 order value | FREE DELIVERY |
| Other Tracked Courier | 2kg - 5kg order weight | Less than £100 order value | £8.40 inc. VAT |
| Other Tracked Courier | 2kg - 5kg order weight | More than £100 order value | FREE DELIVERY |
| Other Tracked Courier | 5kg - 15kg order weight | Less than £100 order value | £9.49 inc. VAT |
| Other Tracked Courier | 5kg - 15kg order weight | More than £100 order value | FREE DELIVERY |
| Other Tracked Courier | 15kg - 25kg order weight | Less than £100 order value | £10.49 inc. VAT |
| Other Tracked Courier | 15kg - 25kg order weight | More than £100 order value | FREE DELIVERY |
Delivery Group 2
| Item Quanity - Under 25 kg | Products and Locations | Price | |
|---|---|---|---|
| Other tracked Courier | 1/5 | • Continuous Hinge • Rain Chain • The postcodes in the list below | £20.99 inc. VAT |
| Other tracked Courier | 6/10 | £22.99 inc. VAT | |
| Other tracked Courier | 11/15 | £28.19 inc. VAT | |
| Other tracked Courier | 16/20 | £38.99 inc. VAT | |
| Other tracked Courier | 20+ | £43.99 inc. VAT |
Delivery Group 3
| Item Quantity - Under 25kg | Products & Locations* | Price | |
|---|---|---|---|
| Other Tracked Courier | 1/10 | • Top and Undermount Sinks • Handrail Tube • The postcodes in the list below | £20.99 inc. VAT |
| Other Tracked Courier | 11/15 | £26.20 inc. VAT | |
| Other Tracked Courier | 16/20 | £31.45 inc. VAT | |
| Other Tracked Courier | 21+ | £41.95 inc. VAT |
* Please note that these are not exhaustive lists. Each product has a delivery group assigned to it which can be found on it’s page
Delivery Group 4
Delivery Group 4 is for products that are collection only.
This will be for products that will be too large or heavy for any delivery service.
If collection for you isn’t possible, please call our sales team on 0117 937 2846
Delivery Groups
We use delivery groups to help us work out the cost of postage.
In Group 1 we use the weight of the cart and total price to work out the cost. For example, if you buy 24 off JSK12 – Recessed Plate Handles that weigh 107g each the total cart weight is 2568g or 2.6kg, the cost of each handle is £5.23 inc. VAT which makes the cart worth £125.52 inc. VAT. This will let you have the Free Delivery in the 2-5kg order weight category
In Groups 2 & 3 we use quantity of the items in that group. For example, if you buy 8 off JSPC05 – Continuous Hinge and 24 off JSK12 the total cart weight would be 10.6kg which is under the 25kg limit. In Group 2 we only count the items in that are in that group so you would only pay £22.99 Inc. VAT as there is only 6 items in Group 2.
If you only order items that are in Group 1 but have a postcode in our “Out of Area” list you will have to pay Group 2 tier of delivery. For example, if you only order 24 off JSK12 – Recessed Plate Handles you will have to still pay the Group 2 costs.
Orders Over 25kg
If your order is over 25kg we will need to contact you with a quote for shipping.
Please feel free to continue to checkout but please be aware that we will NOT dispatch the order until we give you a quote on shipping. As long as you leave a phone number when checking out we will be able to contact you when we know how much it will cost to ship the item to you. The reason for this is due to couriers only taking parcels up to 25kg. We will have to either split the delivery into multiple parcels or explore other means of delivering your order to you.
Click and Collect
We offer a free click and collect service on most of our items. When selecting click and collect please supply a phone number and we will let you know when the items are ready for collection.
Collection Address: Metal Hardware, St Annes Road, St Annes, Bristol, BS4 4ED
Opening Times: 8am – 4:00pm Monday – Thursday | 8am – 3:00pm Friday
Postcodes
The postcodes below are classed as out of area so incur an extra cost, this list is postcodes that will move the delivery to group 2*: AB33-38, AB41-56, FK19-21, HS1-9, IM1-9, IM86-87, IM99, IV1-28, IV30-37, IV40-56, IV63, JE1-5, KA27-28, KW1-17, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, PO30-41, ZE1-3
*Please note that this is not an exhaustive list. Each product has a delivery group assigned to it which can be found on it’s page
Saturday or Timed Deliveries
Saturday deliveries and timed deliveries can be arranged at extra cost if required.
International Deliveries
International deliveries can be arranged at extra cost if required.