Phone: 0117 937 2846  |  E-Mail: sales@metalhardware.co.uk  |  Opening Times:  8am - 4:30pm Monday - Thursday, 8am - 3:30pm Friday

Phone: 0117 937 2846
E-Mail: sales@metalhardware.co.uk
Opening Times:  8am-4:30pm Mon-Thurs
                               8am-3:30pm Friday

  Metal Hardware Showroom   Shipping and Deliveries   Price Guarentee

Frequently Asked Questions

See below for questions and answers that you may need.
If theres something not included that you think should be, please let us know using the Feedback Form

We also now have a live chat feature, use the tab at the bottom of the page or Click Here to chat with us

 

Accounts and Orders

  • Q: How do I make an account?
  • A: Go to our Create New Account page and fill in the form to create an account

  • Q: What does having an account mean?
  • A: Having an account with us means you'll be able to order online, store address details and track the progress of your order easier.

  • Q: I had an account with Just Stainless, can I have an account here?
  • A: Of course, this online store is an extension of Just Stainless.

  • Q: I had a trade/credit account with Just Stainless, can I have one here?
  • A: Please contact our sales team to enquire about your eligibility to have a trade or credit account.

  • Q: Can I get a quotation from you?
  • A: Yes, please either email or call us, you can find our details on the Contact Page

  • Q: I have a quotation from you, how do I order these parts?
  • A: Please either email or call us with your quote number, you can find our details on the Contact Page

  • Q: Can I place an order over the Telephone?
  • A: Yes, but you may not be able to track your order online and it also may not show up in your online account

  • Q: Can I place an order by E-Mail?
  • A: Yes, but you may not be able to track your order online and it also may not show up in your online account

  • Q: Do you offer quantity discounts?
  • A: Please contact our sales team regarding quantity discounts.

Materials and Grades

  • Q: What is 304 grade?
  • A: Grade 304 is the most common type of stainless steel on our website. For the most part it is cheaper that 316 stainless steel due to it's lower chloride corrosion resistance.

  • Q: What is 303 grade?
  • A: Grade 303 very similar to 304 grade stainless steel, it contains more sulfur which improves machining and also improves its corrosion resistance slightly. Please note that 303 grade Stainless Steel is not recommended for marine environments.

  • Q: What is 316 grade?
  • A: Grade 316 (A4) is also known as marine grade stainless steel due to its increased resistance to chloride corrosion compared to type 304

  • Q: What is 201 grade?
  • A: Grade 201 Stainless Steel has a lower density than 304 grade stainless but has similar bending and forming characteristics as 304 grade.

  • Q: Is 316 and A4 grade the same?
  • A: Yes, they both have the same chemical composition.

  • Q: Is 304 and A2 grade the same?
  • A: Yes, they both have the same chemical composition. 304 is not the same as "A2 Tool Steel"

  • Q: When should I use 304 grade?
  • A: 304 stainless steel is used for a variety of household and industrial applications such as screws, machinery parts, car headers, and food-handling equipment. 304 stainless steel is also used in the architectural field for exterior accents such as water and fire features. (Source: https://goo.gl/qcUU7p)

  • Q: When should I use 316 grade?
  • A: 316 stainless steel should be used when needed closer to the coast or in high chloride (salty) environments

  • Q: What do the grades mean on your hinges?
  • A: Please refer to our "Product Certification" page for more information

  • Q: What does the Fire Rating mean on your hinges?
  • A: Please refer to our "Product Certification" page for more information

  • Q: What is DPBW or DSW on your hinges?
  • A: DPBW is Double Phosphor Bronze Washers. DSW is Double Steel Washer.

Material Finishes

Documentation

  • Q: Can you supply a VAT invoice?
  • A: If you've placed an order with us you would've recieved a VAT invoice by email, if you need another copy please contact our sales team

  • Q: Can you supply a certificate of conformity?
  • A: We may be able to supply a certificate of conformity for some products. Please contact sales for more details.

  • Q: Can you supply a test certificate?
  • A: We may be able to supply a test certificate for some products. We don't activly test our products but if this is required me may be able to. Please contact us for more details.

  • Q: Do you have a paper brochure?
  • A: We don't, due to the ever changing nature of our website we don't make brochures as they would go out of date very quickly. The website is the best brochure we can supply.

  • Q: Can you supply a tracking number for my order?
  • A: If available we add the tracking details to the shipping notification, please refer to the Shipping & Deliveries page for more details

  • Q: Can you supply proof of delivery for my order?
  • A: In some cases we are able to, please refer to the Shipping & Deliveries page for more details